About

With the change in the Board of Directors in 2022 within our organization, efforts have been started to align tourism services with international quality standards. In this context, quality documents were created and made available for use in November 2022. While conducting our study, T.R. “Türkiye Sustainable Tourism Industry 1″ determined by the Ministry of Culture and Tourism. We started Sustainability studies as of January 2023 to meet the Stage (TR-1) Criteria. In line with this, we aim to share the progress we have made with our management, employees, guests, suppliers, and all other partners, so increasing awareness and turning it into common goals and achievements.

2.Facility Introduction and Facility Features

As of 2022, with our experienced and professional team, we offer quality and comfort along with renewed technology, focusing on customer satisfaction in the accommodation sector.

Our facility consists of 1 Jacuzzi Suite room, 3 Single Suite rooms, 2 Triple rooms, 2 Family rooms, and 14 Standard (Single) rooms, totaling 20 double and 8 single beds, accommodating a total of 48 people. Additionally, our establishment has a restaurant and cafeteria with a capacity of 40 people. Our restaurant and cafeteria offer services such as group meal events, birthdays, etc.

The premises are monitored by 24/7 security cameras, 24/7 reception service is provided. Our facility operates year-round.

With our professional team, we provide pre- and post-stay cleaning services to the rooms using quality and hygienic materials.

3.Sustainability Team

• Team Leader: Gizem BEŞDAŞ – Human Resources Manager
• Environmental Representative: Fatma Betül ARTAR – Quality Manager
• Energy Management Representative: Yunus Bıçakçı – Technical Services Manager
• Employee and Customer Representative: Muhammet Yılmaz – Training and Development Manager

4.Reducing Environmental Impact

1. Environmental Management

Our hotel conducts environmental management within the framework of ensuring the balance between environmental protection and use throughout the stages of the management process (planning, organizing, executing, coordinating-communicating, controlling). In line with this, our hotel:

· Establishes personnel and teams that are aware of environmental impacts,
· Implements a system that prevents unnecessary consumption of food, water, and energy and ensures waste reduction,
· Creates environmental awareness among staff and consumers,
· Ensures the preference for suppliers providing environmentally friendly materials.

Employee Participation: To make environmental management practices effective, it is necessary to strengthen environmental sensitivity, communication among employees, and employee motivation. Therefore, training provided to employees in our hotel enhances their environmental management performance. Investment is made in communication and training to increase environmental awareness, strengthen employee communication and motivation, and support environmental management practices.

Guest Information: The environmental sensitivity held by our hotel management has a significant impact on the success of our hotel. Therefore, guests staying at our hotel are informed about environmental awareness through information cards left in the rooms and various applications. Our hotel management increases communication with guests about environmentally friendly practices, ensures more information flow to them, and manages social projects.

MHL GRUP ACCOMMODATION FOOD RESTAURANT TOURISM CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANY’s

Environmental Management Policy

• • To minimize environmental and social risks that may arise from our activities, we prioritize sustainability policies, select environmentally friendly production technologies, and continuously improve them.
• • We conduct our operations with a belief in continuous improvement and a commitment to environmental and social responsibilities, ensuring the continuity of our activities with a belief in sustainable environmental practices.
• We aim to minimize the adverse impacts on the environment during our operations by utilizing the best available technology.
• • By keeping up with evolving technology, we aim to increase the efficiency of electricity, water, and natural gas in our hotel, opting for environmentally friendly (energy-saving) products in our energy-consuming items.
• • Continuously increasing our environmental awareness and keeping our system dynamic by considering new environmental impacts.
• Organizing necessary training sessions to educate our employees about environmental issues, raising their awareness, and maintaining their motivation.
• Using energy and natural resources at sufficient levels and implementing activities to prevent unnecessary resource consumption.
• Developing solutions for waste segregation throughout the hotel premises and rooms.
• Ensuring the disposal of waste generated by our hotel in compliance with environmental regulations and maintaining this process continuously within our organization.
• Regularly monitoring and taking preventive measures to control our water and electricity consumption to make our natural resources sustainable and prevent excessive consumption.
• Providing training to our staff on the necessity of using chemicals in moderation to prevent excessive chemical consumption.
• Creating and enhancing sustainable environmental awareness among all our employees through training sessions and spreading the concept of environmental and social responsibility among our guests and suppliers.
• Undertaking initiatives to preserve natural resources and ecological species through a sustainability approach.
• Ensuring minimal waste generation, promoting reuse, recycling, recovery, and disposal through sustainable waste management to reduce pollution at the source.
• Continuously reviewing all stages of our activities to enhance and improve sustainability practices.
• Contributing to Sustainable Tourism efforts.

1. Waste Management

Waste refers to any substance that arises from production and usage activities to meet needs, which, if directly or indirectly disposed of into the environment, could harm human and environmental health.

Waste Management encompasses a series of activities including prevention of waste generation, reduction at the source, reuse, segregation based on its properties and types, collection, temporary storage, transportation, recycling, energy recovery, disposal, post-disposal monitoring, control, and inspection.

The types of waste in our hotel include metal, glass, plastic, and vegetable oil waste. Discussions with waste management companies are ongoing, and the certification process for zero waste has been completed.

MHL GRUP ACCOMMODATION FOOD RESTAURANT TOURISM CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANY’s

Waste Management Policy

• Using fabric instead of paper,
• Using durable service items (glass plates, glass cups, and steel products)
• Implementing recycling programs within the hotel for paper, glass, aluminum, and plastic waste
• Prioritizing the purchase of products obtained through recycling, such as paper napkins
• Minimizing the volumes of packages as much as possible for easy transportation, reducing the quantity of cardboard boxes, glass, or metal containers
• Encouraging the use of reusable containers
• Ensuring the recycling of oil products (including cooking oils) to reduce environmental chemicals
• Repairing furniture and reusable tools without discarding them unless absolutely necessary and recycling them when replaced
• Using unpackaged soap and shampoos instead of packaged ones in hotel rooms
• Using plant-based and recyclable packaging for shampoos and soaps used in the bathroom
• Avoiding unnecessary changes to hotel furnishings for aesthetic reasons unless absolutely necessary, and recycling them if changed
• Using computer outputs and similar waste papers for draft purposes
• Ensuring the separate collection of recyclable paper, glass, plastic, cardboard, and metal waste from non-recyclable waste
• Using non-toxic and odorless cleaning materials
• Establishing periodic and continuous energy and environmental efficiency evaluation systems to assess the results of measures taken
• Developing programs for recycling efficiency and ensuring the participation of staff and customers to achieve effectiveness in recycling.

1. Energy Management

One of the sectors with intensive energy consumption is the tourism industry. The consumption of energy resources for tourism purposes has a significant impact on the environment. Hotels, in particular, are tourism establishments where a large number of people are gathered 24/7, leading to simultaneous production and consumption. In this context, our hotel, while adhering to environmental responsibilities, regularly monitors energy consumption levels through energy management to prevent excessive consumption and control costs without compromising on the services and comfort provided to customers.

The energy consumption areas in our hotel include heating, ventilation, air conditioning systems, lighting, elevators, generators, fuel used in vehicles, and other electrical appliances (kitchen equipment).

MHL GRUP ACCOMMODATION FOOD RESTAURANT TOURISM CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANY’s

Energy Management Policy

• Reduce the consumption of electricity, natural gas, and diesel fuel, which are heavily used in our hotel.
• Strive to increase energy efficiency.
• Set targets in line with the energy policy with the participation of our management and employees, and create actions to achieve these targets.
• Ensure the correct implementation of the Energy Management System (ISO 50001) requirements.
• Continuously review the Energy Management System.
• Fulfill necessary financial and structural conditions.
• Ensure that all employees know the practices and responsibilities in the energy management system.
• Consider relevant legal obligations and regularly monitor energy consumption.
• Program investments in equipment, areas, and buildings to reduce energy consumption.
• Perform external cladding/insulation of the hotel building to reduce heat loss and achieve energy savings.
• Prefer products and equipment with high energy efficiency when purchasing new items.
• Instill a culture of energy saving among employees as a way of life.

1. Water and Wastewater Management

Water management encompasses the development, planning, monitoring, control, enforcement, and improvement activities aimed at ensuring the efficient use of resources and controlling the adverse effects on resources, considering needs and demands.

Efficiency is ensured by planning and designing installation systems in hotels, selecting the correct products, and mechanically assembling them, such as fixtures, faucets, toilet cisterns, shower sets, and water management tools. Proper selection of accessories is important in common areas, in-room bathrooms, hotel kitchens, gardens, required equipment, and shower systems.

MHL GRUP ACCOMMODATION FOOD RESTAURANT TOURISM CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANY’s

Water and Wastewater Management Policy

• Consider values such as savings, durability, ergonomics, aesthetics, repair, and maintenance in the selection of water management tools.
• Change towels and bed linens every three days instead of daily for guests.
• Avoid waste in areas of high water consumption (dishwashing, sinks, etc.).
• Ensure that hotel staff are knowledgeable about unnecessary energy use and excessive wastewater generation.
• Use sensor taps in communal washbasins.
• Install aerators on taps.
• Prefer equipment that minimizes water usage in bathrooms and toilets.
• Use shower cabins instead of bathtubs in hotel bathrooms.
• Regularly inspect toilets and bathrooms. Repair faulty toilets and leaking taps.

1. Chemical (Cleaning/Hygiene Products) Management

Chemical substances are used in various aspects of our lives, making them easier, but they can also have harmful effects leading to adverse outcomes. Our hotel utilizes chemical substances in maintenance and cleaning activities.

Cleaning with consideration for the environment means being able to clean hygienically while minimizing the negative impacts on health and the environment. Minimizing harm to the environment can be achieved not only by using environmentally friendly cleaning products but also by using them sparingly and adjusting the amount properly. Thus, the environmental damage caused by chemicals can be significantly reduced.

MHL GRUP ACCOMMODATION FOOD RESTAURANT TOURISM CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANY’s

Chemical (Cleaning/Hygiene Products) Management

• Pay attention to the selection of materials used for disinfection. The material must be approved by the Ministry of Health.
• Ensure that the material is non-allergenic for humans, does not damage metal or fabric surfaces, and does not leave residue.
• Ensure that the label includes the company name, instructions for use, content, and protective measures.
• Ensure that employees have received OHS training and provide regular training sessions.
• Read usage instructions before using cleaning materials. Learn about the correct usage and hazards associated with the product.
• Wear work uniforms during operations.
• Ensure that staff use Personal Protective Equipment (PPE) during cleaning.
• Try to minimize exposure time when cleaning with chemical substances.
• Be informed about the quality and international standards of the chemical cleaning materials used by the contracted laundry service preferred by the hotel.
• The personnel of the laundry service should be conscious of environmental management.

The preference is given to a laundry service that has invested in the latest technology washing, drying, and ironing equipment with minimal energy consumption.

5. Social Activities Conducted in Our Facility

• Opportunities for promotion are provided by elevating employees to higher positions.
• Free transportation and meal options are provided to employees. One meal per day and a 30-minute break (tea time) with 15 minutes each are arranged for staff.
• Employees have the right to receive monthly advances.
• Birthday events are organized for staff celebrating their birthdays.
• On significant days such as International Women’s Day and Mother’s Day, female employees are congratulated, and flowers are given to them as a token of appreciation.
• Social support is provided to employees through collective gifts for weddings and childbirths among the staff.
• Condolence visits are arranged for employees who have lost their relatives.
• Opportunities for employment are provided to disabled and foreign citizens.
• Iftar meals where management and staff come together are organized during Ramadan.
• All kinds of uniforms worn by the staff during their duty are provided by our facility.
• Before the busy summer season, a nature trip activity is organized to boost the motivation of the staff.